Frequently Asked Questions

Everything you need to know about your Urban Culture experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed street-style fit.

Are your materials sustainably sourced?

Urban Culture is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and ‘Buy Now, Pay Later’ options via Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your delivery status.